ORM Executive | Underneat

Job Location

Gurgaon

Job Nature

Full Time, Permanent

Additional Requirements

Experience: 6 months to 2 years in a social media agency, preferably handling D2C or lifestyle brands.
Language Skills: Excellent command of English (written) and a good understanding of Hindi/Colloquial "Hinglish" to connect with our diverse Indian audience.
Tool Savvy: Experience with tools like Konnect Insights, Zoho Social, or Statusbrew is a huge plus.
The "Vibe": You understand that Underneat is a brand built on comfort and confidence, your writing should reflect that.

Apply Now

Overview

Underneat is looking for a sharp, empathetic, and quick-thinking ORM Executive to manage our digital reputation. As a brand that lives on the internet, our community is everything. We need someone who understands the nuances of Indian consumer behavior and can represent Underneat online with a sense of humour.

Responsible For

You will be the voice of Underneat across the digital landscape. Your goal is to ensure that every interaction, whether it’s a rave review on Instagram or a shipping complaint on an ad, is handled with speed, accuracy, and the Underneat personality.

Real-time Response: Manage and respond to all comments, DMs, and mentions across Instagram within defined TATs (Turnaround Times).
Sentiment Shaping: Turn negative experiences into positive ones by resolving issues with empathy and follow-through.
Escalation Management: Work closely with our customer support teams to resolve order-related queries (refunds, exchanges, etc.) mentioned on social media.
Spam Control: Keep our community clean by moderating inappropriate content or bot activity
Trend Spotting: Identify recurring customer pain points and report them to the product/marketing teams to help us improve.

Other Benefits

Real-time Response: Manage and respond to all comments, DMs, and mentions across Instagram within defined TATs (Turnaround Times).
Sentiment Shaping: Turn negative experiences into positive ones by resolving issues with empathy and follow-through.
Escalation Management: Work closely with our customer support teams to resolve order-related queries (refunds, exchanges, etc.) mentioned on social media.
Spam Control: Keep our community clean by moderating inappropriate content or bot activity
Trend Spotting: Identify recurring customer pain points and report them to the product/marketing teams to help us improve.

🚀 Apply Now