Process Analyst

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

GENERAL DESCRIPTION OF ROLE:

We are looking for a motivated and detail-oriented Process Analyst (Junior) to support our process improvement and documentation initiatives. You will work alongside business teams and senior analysts to capture, document, and help optimize business processes. This role is ideal for someone with experience in quality operations, process documentation, or transitions who is eager to develop further expertise in BPMN process mapping and Lean Six Sigma methodologies.

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work… and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

• Assist in conducting interviews and workshops with business stakeholders to gather process information and requirements.
• Learn to document and visualize business processes using BPMN 2.0 notation under guidance.
• Support the preparation and maintenance of process maps, SOPs, and related documentation using tools such as Microsoft Visio or similar BPM software.
• Coordinate process review sessions, take notes, capture feedback, and help integrate suggested refinements.
• Collaborate with senior analysts and process improvement experts during process design and transition exercises.
• Help track process performance metrics and assist in basic analysis to identify improvement opportunities.
• Maintain version control and up-to-date process documentation.

• 3+ years of experience in a supporting role within Quality, Operations, Process Documentation, or similar areas, preferably in ITES or BPM industry.
• Familiarity (through education or practical exposure) with business process documentation and mapping.
• Some experience (academic or practical) using tools like Microsoft Visio or other process mapping/BPM software.
• Basic understanding of BPMN 2.0 notation is preferred; willingness to learn and develop further.
• Lean Six Sigma White Belt
• Good organizational, planning, and communication skills; able to work well within teams.
• Eagerness to learn about process performance metrics and data-driven improvement.

• Exposure to process improvement or transition projects as a team member or coordinator.
• Yellow Belt certification (or similar process improvement training) is a plus.
• Basic awareness of process mapping notation tools, process automation or concepts is an advantage.